Return Policy

At LoftLuxe, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive return policy in place to ensure your satisfaction.

Eligibility Criteria

In order to be eligible for a return or exchange, the product must meet the following criteria:

  • The product must be in its original packaging and in unused condition.
  • The product must be returned within 30 days of the purchase date.
  • Proof of purchase, such as a receipt or order number, must be provided.

Timeframes

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If approved, your refund will be processed within 5-7 business days and a credit will automatically be applied to your original method of payment. If you requested an exchange, the replacement item will be shipped to you as soon as possible.

Initiating Returns

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support team via email or phone to inform them about your return or exchange request.
  2. Provide the necessary details, including your order number and reason for return or exchange.
  3. Our customer support team will guide you through the return process and provide you with a return shipping label, if applicable.
  4. Package the product securely and attach the return shipping label, if provided.
  5. Ship the product back to us using a trackable shipping service.

Please note that the customer is responsible for the return shipping costs, unless the return is due to a defective or incorrect item.

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with My Store is a positive one.